![]() ![]() Messages that don’t adhere to these guidelines are "set aside" for manual processing, which could slow the response time by as long as five (5) business days. In addition, emails cannot be sent to the SLMS Help Desk from a shared mailbox. To enable representatives to respond to issues as quickly as possible, all emails to the SLMS Help Desk must be "clean messages" from one-person to the desk there can’t be any replies, forwards ("FW:" or "RE:" in the subject line), or carbon copies ("CC"). For the speediest replies from the SLMS Help Desk, it is essential that all customers remember to skip replies, forwards, cc’s, and sending emails from shared mailboxes when contacting the SLMS Help Desk.
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